Informations - Les Marsiens

Preambule

The seller markets the aforementioned goods online through its website (hereinafter the “site”). the list of goods offered for sale online by the seller can be consulted on the site available at the following address: lesmarsiens.fr

Photos of goods for sale on the site have no contractual value. The seller will make its best efforts to ensure that the photographic representation of the goods on the site is as faithful as possible to the goods themselves. However, given the digital mode of presentation of goods on the Internet, we do our best to display the colors of our products with maximum fidelity. However, computer screens vary, and we cannot guarantee that your screen displays actual colors. It is possible that the customer’s perception of the photographic representation of the goods does not correspond exactly to the goods themselves. The presentation and representation of the products as well as any errors or omissions cannot engage our responsibility, nor even call into question the validity of the order. lesmarsiens.fr invites its customers to refer to the description of each product to find out its precise characteristics.

1. Website Informations

S.A.S Les Marsiens du Désert, au capital de 10 000€
13 rue de la Butte Rouge
53700 Villaines la Juhel
France
SIRET 899 363 899 00019
TVA Intracom : FR43 899 363 899

Director of publication : Aurélie Labarthe, Présidente

Provider : OVH
2 rue Kellermann, 59100 Roubaix, France

2. Définitions

The terms and expressions referred to below, when preceded by a capital letter, whether used in the singular or in the plural, have the following meaning for the purposes of the interpretation and execution of the present:

“Good”: any product offered for sale on the site;

“Order”: request for goods by the customer from the seller;

“Terms of Sale”: the general conditions of sale which are the subject of the present;

“Delivery time”: period between the date of validation of the order and the date of delivery of the order to the customer;

“Delivery costs”: cost of the costs incurred by the customer to receive the order at the delivery address;

“Delivery”: shipment of the goods to the customer;

“Price”: the unit value of a good; this value includes all taxes and excludes delivery costs;

“Site”: lesmarsiens.fr online sales site used by the seller for the marketing of his goods;

“Seller”: the company S.A.S Les Marsiens du Désert located Le Buisson 53700 Saint-Mars-du-Désert registered in the Trade and Companies Register under number 899 363 899.

“Online sales”: marketing of the seller’s goods via the site.

3. Object

The terms of sale are intended to define the rights and obligations of the seller and the customer in the context of the online sale of goods offered for sale by the seller to the customer.

4. Scope

The terms of sale are reserved for consumers only, within the meaning given by French law and case law, acting exclusively for their own account.

In accordance with articles l. 111-1 and l. 111-3 of the Consumer Code, the essential characteristics and prices of goods sold electronically are available on the site.

5. Coming to effect and duration

The terms of sale are applicable to all sales of goods by the seller made through the site.

The customer declares to have read the terms of sale before validating the order. The validation of the order therefore implies acceptance without restriction or reservation of the terms of sale. The terms of sale are applicable for orders made for delivery in Europe with Colissimo, Mondial Relay, Chronopost, Happy Post or Fedex.

The seller reserves the right to adapt or modify the terms of sale at any time. In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.

The terms of sale are applicable for the duration necessary for the supply of the goods, until the extinction of the guarantees and obligations due by the seller.

6. Ordering goods and steps to conclude the sale online

We draw your attention to the fact that we are exempt from delivering the ordered goods if we ourselves have ordered the goods in good and due form but have not been supplied in good time by our suppliers. Exemption from delivery further requires that the unavailability of the goods is not attributable to us, that we have not expressly agreed to bear the supply risk and that we have informed you of the unavailability of the goods within as fast as we can. When the aforementioned conditions are met, the order is canceled and we will refund the sums you have already paid.

In order to place the order, the customer must follow the following steps:

Dial the site address;
Follow the instructions of the site and in particular, the instructions necessary to open a customer account;
Fill out the order form. In the event of prolonged inactivity during the connection, it is possible that the selection of the goods chosen by the customer before this inactivity is no longer guaranteed. The customer is then invited to resume his selection of goods from the beginning;
Check the elements of the order and, if necessary, identify and correct errors;
Validate the order and the price;
Follow the instructions of the online payment server to pay the price.
The customer also receives electronically and without delay an acknowledgment of receipt equivalent to confirmation of the order (the “order confirmation”).

Delivery will take place at the delivery address indicated by the customer when ordering. The seller undertakes to honor the order only within the limits of the available stocks of the goods. In the absence of availability of the goods, the seller undertakes to inform the customer by e-mail. In application of the provisions of article l.138-2 of the consumer code, in the event of unavailability of the good, the customer then has the option of being reimbursed for the price of the good ordered within fourteen days of his request. sent via our contact form

In accordance with article l. 122-1 of the Consumer Code, the seller reserves the right to refuse the order if it is abnormal, placed in bad faith or for any other legitimate reason, and in particular, when there is a dispute with the customer concerning the payment for a previous order.

7. Price of goods and conditions of validity

The price of the goods sold on the site is indicated by article and reference.

At the time of validation of the order, the price to be paid means the price inclusive of all taxes “ttc” (VAT is included) and does not include import taxes which must be paid on delivery. payments are in euros.

For deliveries outside French territory, the provisions of the general tax code relating to VAT will apply.

The prices indicated do not take into account the postage, packaging, processing and shipping costs which will be invoiced in addition and which will be specified to the customer during the final validation of his order.

The telecommunications costs inherent in access to the site remain the sole responsibility of the customer.

The period of validity of offers and prices is determined by updating the site.

Retention of title clause: the products remain the sole property of lesmarsiens.fr until full payment is received by lesmarsiens.fr

Discount code, promotional code: discount codes applicable to all or certain purchases made on the website may be offered by lesmarsiens.fr at any time. The code must be entered during the validation of the order by the customer to apply.

8. Payment Terms

The payment of the price by the customer is made by means of a bank card.

The bank cards accepted are those of the credit card, visa, eurocard / mastercard networks.

The seller implements all means to ensure the confidentiality and security of the data transmitted on the site.

The transaction is immediately debited from the customer’s bank card after verification of the latter’s data, upon receipt of the debit authorization from the company issuing the bank card used by the customer.

In accordance with article l. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By communicating the information relating to his bank card, the customer authorizes the seller to debit his bank card for the amount corresponding to the price.

To this end, the customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The customer communicates the sixteen digits and the expiry date of his credit card as well as, where applicable, the numbers of the visual cryptogram.

In the event that the debit of the price is impossible, the online sale will immediately be automatically resolved and the order will be cancelled.

The seller also offers its customers the Klarna credit service for the payment of their purchases and the execution of the payment is subject to the Customer’s acceptance of the T&Cs or the credit agreement offered by Klarna.

Any refusal to grant credit by Klarna for an order may result in the cancellation of the order.

Any termination of the T&Cs that bind the customer and the seller entails the termination of the T&Cs or the credit agreement between Klarna and the Customer.

Depending on each order, however, we reserve the right not to offer certain payment methods or to offer others. All costs related to your payment are your responsibility. lesmarsiens.fr reserves the right to refuse any order or delivery in the event of an existing dispute with the customer, in the event of total or partial non-payment of a previous order, in the event of refusal to authorize payment by credit card or by check emanating from banking institutions, anomaly in the quantities ordered or in the order.

9. Delivery of the order

9.1. delivery method

The customer chooses one of the delivery methods offered on the site when placing the order. The seller ships the goods to Europe with Mondial Relay, Colissimo, Chronopost, Happy Post or Fedex.

9.2. delivery address

The customer chooses a delivery address, under penalty of refusal of the order. The customer is solely responsible for a delivery defect due to a lack of indication when ordering.

9.3. amount of delivery costs

The amount of delivery costs depends on the delivery method chosen by the customer. In any case, the amount of the delivery costs is indicated to the customer before the validation of the order.

9.4. delivery delay

Delivery times are expressed in working days and correspond to the average time for preparation and delivery of the order.

Delivery times run from the date of confirmation of the order by the seller.

9.5. late delivery

In case of late delivery, the customer can contact the seller via our contact form

The customer has the right to cancel his order if the delivery of the latter has not taken place at the latest thirty working days after the delivery date indicated by the seller, unless this delay in delivery is due to a case force majeure within the meaning of the case law of the French courts.

Within fourteen working days following the cancellation request by the customer, the seller must reimburse the customer for the full price paid.

In the event that the order has already been shipped upon receipt by the seller of the cancellation notice from the customer, the customer can still cancel the order by refusing the package. The seller will then reimburse the sums debited and the return costs paid by the customer within fourteen days of receipt of the return of the refused package, complete and in its original condition.

9.6. partial delivery

The customer will be informed by e-mail of the partial delivery of an order.

A second e-mail will inform him of the delivery of the other goods ordered.

9.7. delivery completed

Each delivery is deemed to have been made as soon as the goods are made available to the customer, in particular by the carrier, materialized by the control system used by the carrier

9.8. verification of the order upon arrival

The customer is required to check the condition of the packaging as well as the goods upon delivery.

It is up to the customer to make the reservations and complaints that he deems necessary, or even to refuse the package, when the package is obviously damaged on delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, not including public holidays, following the date of delivery of the goods.

The customer must also send a copy of this letter to the seller.

The customer must ensure that the goods delivered to him correspond to the order. in the event of non-compliance of the goods in kind or in quality with the specifications mentioned in the order confirmation, the customer must inform the seller via our contact form and return the goods to the following address:

Les Marsiens
13 rue de la Butte Rouge
53700 Villaines la Juhel
France

10. Right to retract

The customer has a right of withdrawal which he can exercise within fourteen calendar days following the date of receipt or withdrawal of the order. In the event that this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

The customer who wishes to exercise his right of withdrawal must return the goods within the aforementioned period, in their original packaging with their uncut label, complete, new.

Prior to any return of a good, the customer must notify the seller of his intention to withdraw:

either by sending an e-mail to the seller via our contact form
either by returning the duly completed and signed withdrawal form below by registered letter with acknowledgment of receipt to the following address:

Les Marsiens
13 rue de la Butte Rouge
53700 Villaines la Juhel
France

Withdrawal form :

for the attention of the company S.A.S Les Marsiens:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the property below:

ordered on (*)/received on (*):

name of consumer(s):

address of the consumer(s):

signature of the consumer(s) (only in case of notification of this form on paper):

date:

(*) strike out what is not applicable.

10.1 return of goods

No return of products worn or whose security labels have been removed will be accepted. Only items returned in their original packaging (box, plastic packaging, labels, spare parts, etc.), complete, in perfect condition and without any signs of use will be accepted. In particular, returns of washed, worn, damaged or soiled clothing as well as damaged boxes will be refused.

In accordance with the provisions of article l. 121-21-3 of the Consumer Code, the customer must return his property no later than fourteen days following the communication of his decision to withdraw.

10.2 Returns and Refunds

10.2.1 returns for exchange or refund

In the logic of a fair price and limited margins, we cannot offer this service for all the countries served.
Return shipping costs are free for Metropolitan France, Belgium and Luxembourg (limited to one exchange per product and per order) and payable by the customer for the rest of European countries.

10.2.2 reimbursement and credits

The return of all the goods ordered will give rise to a refund equal to the totality of the sums paid by the customer, i.e. the purchase price of the good(s) purchased and any costs Delivery.

The reimbursement of the customer will be made by any means of payment within fourteen days of receipt by the seller of the request for exercise of the right of withdrawal by the customer.

Products returned under the conditions set out above may be subject to a credit note. Credit notes are valid for six (6) months on the lesmarsiens.fr website.

The credit will be made in the form of a personal code to be used on the next order.

if the order total is less than the value of the personal code, the balance will be credited in the form of another code sent by email, to be entered during a future purchase.
if the order exceeds the value of the personal code, the balance must be paid by credit card.
if you return the products you purchased using a personal code, the balance will be credited in the form of a new personal code sent by email, to be entered during a future purchase.

However, in accordance with paragraph 2 of article l. 121-21-4 of the Consumer Code, this reimbursement period is deferred until the seller recovers the goods or until the customer has provided proof of shipment of the goods concerned. Proof of shipment of the goods is understood to mean any means making it possible to justify, without possible dispute, the shipment of the goods concerned to the seller.

11. Guarantee

The seller is subject to the conditions of legal guarantees provided for in articles l. 211-4 and following of the consumer code and articles 1641 and 1648 of the civil code:

Art. L. 211-4 of the Consumer Code: “the seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Art. L. 211-5 of the consumer code: “to comply with the contract, the goods must:
1° be suitable for the use usually expected of a similar good and, where applicable:

– correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;

– present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted”.

Art. L. 211.7 consumer code: “the defects of conformity which appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. The seller can challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity”.

Art. L. 211-9 consumer code: “in the event of a lack of conformity, the buyer chooses between the repair and the replacement of the good. However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer”.

Art. L. 211.10 consumer code: “if the repair and replacement of the good is impossible, the buyer can return the good and have the price refunded or keep the good and have part of the price refunded. The same option is offered to him: if the solution requested, proposed or agreed pursuant to article l.211-9 cannot be implemented within one month of the buyer’s complaint;

or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for. However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.

Art. L. 211-12 of the Consumer Code: “the action resulting from the lack of conformity is prescribed by two years from the delivery of the goods”.

Art. 1641 of the civil code: “the seller is bound by the guarantee on account of the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it acquired, or would have given only a lesser price, if he had known them”.

Art. 1648 of the civil code: “the action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be discharged from the apparent defects or lack of conformity”.

12.Responsibility

The products offered comply with the French legislation in force and the standards applicable in France. Lesmarsiens.fr cannot be held liable in the event of non-compliance with French legislation (for example in the event of a product being banned).

Except in the event of an obvious error between the characteristics of the product and its representation and – or the conditions of sale, lesmarsiens.fr cannot be held liable.

lesmarsiens.fr has, for all stages of access to its website, only an obligation of means. Lesmarsiens.fr cannot be held liable for any inconvenience or damage related to the use of the Internet network, in particular a break in the provision of access, intrusion or infection by a computer virus.

13. Data Privacy

lesmarsiens.fr agrees not to disclose to third parties the information provided by customers. These are confidential. They will only be used for the processing of your order and to reinforce and personalize the communication, in particular by the newsletters of lesmarsiens.fr to which the customer will have chosen to subscribe, as well as within the framework of the personalization of the site. based on customer interests. You can unsubscribe at any time by clicking on the link in all emails. If you no longer wish to receive offers from our company, you can let us know at any time by post or via our contact form. Our site is also designed to be particularly attentive to the needs of our customers .

This is one of the reasons why we use cookies. The purpose of the cookie is to signal your visit to our site. Cookies are therefore only used by lesmarsiens.fr with the aim of improving the personalized service intended for you. you can oppose the registration of cookies by configuring your browser for this purpose. We invite you to refer to the aids of your browser to ensure the configuration.

Certain pages of our site may also contain web beacons, which allow the number of visitors to the page to be counted. These beacons can be used with some of our partners, in particular to measure and improve the effectiveness of our offer. The information obtained by means of these beacons is strictly anonymous and for statistical purposes only.

We never disclose your personal information to third parties for marketing purposes.

We protect your information with measures that reduce the risk of loss, unauthorized use and access, disclosure and modification.

We minimize the amount of personal information we disclose to the amount directly relevant and necessary to fulfill the specified purpose.

In doing so we may disclose your personal information to authorized third party service providers who assist us in providing our services as:

payment provider to facilitate purchases
service provider processing orders to facilitate order management, packaging and delivery
marketing and advertising providers to personalize your experience

We protect your information with measures that reduce the risk of loss, misuse, unauthorized access, disclosure and modification.

The information requested from the customer is necessary to process the order. In the event that the customer agrees to communicate individual personal data, he has an individual right of access, withdrawal and rectification of this data under the conditions provided for by law n ° 78-17 of 6 January 1978 relating to data processing, files and freedoms. the customer must address any written request:

either by sending an e-mail to the seller via our contact form
or by post to the following address:

Les Marsiens
13 rue de la Butte Rouge
53700 Villaines la Juhel
France

14. Intellectual property

All texts, comments, works, illustrations, images and sound elements, including the support and operating technology, are protected by copyright, trademarks or patents as well as intellectual property and this for the whole world. They are the exclusive property of lesmarsiens.fr

As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the lesmarsiens.fr website is strictly prohibited.

Any user wishing to include a link to the lesmarsiens.fr site on any site must first request and obtain written authorization from lesmarsiens.fr. In any case, any link, even tacitly authorized, must be removed on simple request. from lesmarsiens.fr

In the event of hypertext links pointing to other sites from lesmarsiens.fr, the latter will not be responsible for the content of the information provided on these sites after activation of these links.

Any hypertext link to the site lesmarsiens.fr and using the technique of framing or in-line linking is strictly prohibited.

Certain products, such as software in particular, are subject to personal and specific rights of use regulating copies, public distribution and rental. You must respect the general conditions of sale of these products, and lesmarsiens.fr cannot be held responsible for any use that may be made of the products in this context.

15. Force majeure

The execution by the seller of its obligations under the terms of the general conditions of sale will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution.

The seller will notify the customer of the occurrence of such a fortuitous event or force majeure within fifteen days from the date of occurrence of the event.

When the suspension of the performance of the seller’s obligations continues for a period of more than one month, the customer has the option of canceling the order in progress and the seller will then refund the order under the conditions referred to in article 8.5 above.

16. Nullity of a clause of the terms of sale

If any of the provisions of the general conditions of sale were cancelled, this nullity would not result in the nullity of the other provisions of the general conditions of sale which will remain in force between the seller and the customer.

17. Non-waiver

The fact that the seller does not take advantage of a commitment by the customer to any of the obligations referred to herein cannot be interpreted for the future as a waiver of the obligation in question.

18. Complaints, amicable settlement of disputes and attribution of jurisdiction

Under article l. 152-1 of the consumer code “every consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional. »

Disputes falling within the scope of article l. 152-1 of the consumer code are the disputes defined in article l. 151-1 of the Consumer Code, namely disputes of a contractual nature, relating to the execution of a sales contract, between a consumer and a professional. The text covers national disputes and cross-border disputes.

This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

If any of the clauses of these general conditions of sale were to be null, then it would be deemed unwritten but this nullity would not result in the nullity of the rest of the conditions of use of our services which would therefore remain fully valid. .

The products offered comply with the French legislation in force. Lesmarsiens.fr cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It will be up to the customer to check with the local authorities the possibilities of importing or using the products that the customer plans to order from the seller.

For any difficulty, we invite you to contact us beforehand:

either by sending an e-mail to the seller via our contact form
or by post to the following address:

Les Marsiens
13 rue de la Butte Rouge
53700 Villaines la Juhel
France

Cross-border disputes:
european consumer center france: https://europe-consommateurs.eu

In the absence of an amicable settlement of a dispute, the French courts will be competent.

In all cases, you can, at your expense, be assisted by counsel or contact the mediation services of l’AFEPAME : https://mediateur-consommation-afepame.fr/

19. Applicable law

The general conditions of sale are governed by French law.

Shipping your package

Packages are generally dispatched within 48 hours after receipt of payment (excluding weekends and public holidays). They are shipped in EU with Mondial Relay, Colissimo, Chronopost, Happy Post or Fedex.
Shipping costs include preparation and packaging costs as well as postage.
We cannot combine two orders placed separately and shipping charges apply to each of them.
Box sizes are appropriate and your items are properly protected.
We do not deliver to PO boxes.

1. Delivery in Metropolitan France :

1.1. Delivery in Relais colis (free from 80€ of purchase) – 2 to 3 working days

Delivery via Mondial Relay.
Shipping costs: 3.90 €
We offer free shipping for all orders greater than or equal to 80€ including tax (metropolitan France).

1.2. Home delivery – 2 to 3 working days

Delivery via Colissimo without signature.
Shipping costs: 6.9 €

1.3. Express home delivery – 24h

Delivery via Chronopost.
Shipping costs: 12 €
For any order entered before 1 p.m. with a Chronopost shipment, your order is delivered the next day before 1 p.m.

2. Delivery in Belgium and Luxembourg (Europe Zone 1) :

2.1. Delivery in Relais colis (free from 100€ of purchase) – 2 to 3 working days

Delivery via Mondial Relay.
Shipping costs: 3,9 €.
We offer free shipping for all orders greater than or equal to €80 including tax (Europe Zone 1).

2.2. Home delivery – 3 to 6 working days

Delivery via Colissimo without signature, Mondial Relay, Chronopost, Happy Post or Fedex.
Shipping costs: 9 €

2.3. Express home delivery – 24h

Delivery via Chronopost.
Shipping costs: 15 €
For any order entered before 1 p.m. with a Chronopost shipment, your order is delivered the next day before 1 p.m.

2. Delivery to Germany, Austria, Denmark, Spain, Italy, Latvia, Netherlands, Portugal, Sweden (Europe Zone 2):

2.2. Home Delivery (free from 200€ of purchase) – 3 to 8 working days

Delivery via Colissimo without signature, Mondial Relay, Chronopost, Happy Post or Fedex.
Shipping costs: 12 €
We offer free shipping for all orders greater than or equal to €200 including tax (Europe Zone 2).

2.3. Express home delivery – 1 to 2 working days

Delivery via Chronopost or Fedex.
Shipping costs: 20 €
For any order entered before 1 p.m. with a Chronopost shipment, your order is delivered within 48 hours.

3. Delivery to Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia (Europe Zone 3):

3.1. Home Delivery (free from 200€ of purchase) – 3 to 8 working days

Delivery via Colissimo without signature, Mondial Relay, Chronopost, Happy Post or Fedex.
Delivery costs: 20 €
We offer free shipping for all orders greater than or equal to 200€ including tax (Europe Zone 3).

4. Return (free for France, Belgium and Luxembourg)

If an item does not suit you, you can return it to us within 14 days of receiving your order.
The returned item(s) must be clean, unworn, unwashed, with the original tag.
Items that do not meet these conditions will not be accepted as a return. If you want to return items, you can use the shipping slip that we will send to you after prior request via the contact form, along with the printable return slip from your account.

Returns for exchanges or refunds are free within the limit of one return per order, for France, Belgium and Luxembourg.

For the rest of European countries, return shipping costs are the responsibility of the customer.

In the event of a complaint or error, Les Marsiens will bear the additional costs.
If customs fees and/or other additional costs occur, these will also be deducted from the refund.
All returned items from an order must be returned in one package.

The package must be postage paid with a packing slip and contain an attached return slip with the order number.
Unidentified packages and items will not be approved. The customer is responsible for the return until we receive it at our premises.
Once the return is received, it is processed and inspected within 10 days.
Approved returns will receive a full refund of the price of the returned item(s) using the same payment method used when purchasing your order.
Please note that these transactions may take up to five banking days.

The steps to follow

Contact us via the contact form by choosing “Return request” specifying the order number, the product(s) concerned in your message so that we can send you a shipping slip;
We will send you as soon as possible a shipping note to print;
Log in to your customer account;
Go to your “Orders” space;
Select the desired command;
Click “Return”;
Download and print the return voucher to insert in the package;
Indicate on the return voucher whether it is an exchange or a return on the product(s) concerned. In the case of an exchange, specify the desired size;
For Metropolitan France, Belgium and Luxembourg, print and stick the shipping slip received by email on the return package; Then send the package keeping proof of deposit;
For other European countries, send the package to the address below, keeping proof of deposit:
Les Marsiens
13 rue de la Butte Rouge
53700 Villaines la Juhel
France

What is the cost of a return for exchange or refund?

What are the processing and refund times?

Once the return package is received at our premises, it is processed and inspected within 10 days.
Approved returns will receive a full refund of the price of the returned item(s) using the same payment method used when purchasing your order. Return costs will be deducted from the refund.
Please note that these transactions can take up to five business days.

If you have any questions, you can always contact our customer service via our contact form

Preambule

By using our services and this online store, you agree that S.A.S Les Marsiens du Désert (“Les Marsiens”) will use your personal data in accordance with the privacy policy and the laws and regulations in force concerning the protection of personal data.
We will use your personal data differently depending on whether you are not registered as a customer, whether you have created an account in our online store or whether you are a member of La Bande de Marsiens.

1. What is personal data?

Personal data is all information that can be used to identify a person, for example, first name, last name, address, email address or other contact information.

2. What personal data is collected?

Les Marsiens are responsible for all personal data in accordance with applicable data protection regulations. Below is a list of the personal data we collect in accordance with applicable law, EU Regulation 2016/679 (GDPR).

We collect the following personal data:

Basic contact information provided by you, eg name, address, telephone number, email address.
The data you provide to us may be supplemented through search engines (eg collection of contact information from external sources and third-party providers). We would only do this to provide you with all the services we offer, for identification and registration and to provide you with good service.
Data related to your user account in our online store, for example, e-mail address, order data and privacy settings. This data is used to provide a better shopping experience and good service. The data may also be used to contact you if necessary.
Data related to La Bande de Marsiens membership, for example, engagement and consent to communication and privacy settings.

This data is used to manage your membership, give you the benefits you are entitled to as a member, communicate with you through the channels you want, provide you with good service and contact you if necessary.

Data related to the use of our services, for example, what device you use when you visit our online store, information collected via cookies about the pages you visit, the type of communication you have received and on which you have acted, product notifications you have received, member offers and personalized content you have used, etc.
Purchase-related data, for example, the products you have purchased, the type of delivery and payment method you have chosen, etc.
Data that derives from other records, which have been generated or reported, for example, marketing segments and other information about our users’ shopping behaviors which gives us better insight.
Data that you provide to our customer service.
Any other information collected with your consent. In this case, you will receive specific information about the data we collect and what it will be used for when we ask for your consent.

3. How your personal data is used?

Your personal data is used to offer you the best possible products and services. The legal basis for processing your personal data is an agreement you have entered into.

Examples of the use of your personal data for this purpose:

Manage your orders/purchases/returns;
Information about your orders/purchases/returns;
Improvements to your navigation on our online store;
Participate in contests…

4. Direct marketing

To communicate news, campaigns, offers, product suggestions, member offers, feature information, changes and updates regarding our services, or other information we believe may be relevant to you via email .

If you are a member of La Bande de Marsiens or have a user account in our online store, the legal basis for processing your personal data for this purpose is legitimate interest.

5. Marketing outside of our online store

To be able to show you relevant advertisements on other digital channels, for example Instagram, Facebook or Google, we synchronize personal data such as email address and possibly your telephone number, with the corresponding identifiers on the platform. in question. Adjustments are based solely on information we have about you, not information from other media, except for information necessary to identify you.

If you are a member of La Bande de Marsiens, the legal basis for processing your personal data for this purpose is consent.

6. Personalized communication

To be able to offer you as a member the best shopping experience possible, we personalize content and communication specifically for you.

We do this based on how you have used our services, your purchase history, your personal data and your preferences, among other things. This way we can provide personalized offers, product recommendations and other types of content via email and on our online store. The legal basis for the processing of your personal data for this purpose is the consent you have given as a member of La Bande de Marsiens.

7. Sharing personal data with third parties

Our vendors require personal data in order to provide services to us in connection with the processing activities described in this policy.

We transmit your personal data to our suppliers in the following areas:

Analysis/statistics
Payment
Transport
Technical assistance
Marketing
Communication Services

In order to offer you Klarna’s payment options, we may need to provide Klarna with your personal data including your contact details and order details, so that Klarna can assess whether you meet the conditions required to benefit from them and adapt them. to your needs. Your transferred personal data will be processed in accordance with the Klarna Data Privacy

8. Storage of personal data

Your personal data is stored within the EU, but some of our suppliers have technical support services located outside the EU. When using these services, the processing of your personal data may be regulated by EU standard contractual clauses for transmission to a third country, or by another approved transmission mechanism which may require the necessary safeguards. .

We are constantly working to ensure that we and our suppliers comply with data protection legislation, including in the event of transfer to a third country.

9. Management of personal data

You can modify your personal data at any time by contacting us via our contact form

10. Rights of opposition, rectification or withdrawal

We are committed to offering you the right to oppose and withdraw your personal information. The right of opposition is understood as being the possibility offered to customers to refuse that their personal information be used for certain purposes mentioned during the collection.
The right of withdrawal is understood as being the possibility offered to customers to request that their personal information no longer appear, for example, in a mailing list.

You can exercise your rights (oblivion, rectification, opposition, …) on your data that we process. These requests should be sent via our contact form

We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult, modify, or even delete the information concerning them.

11. Retention period and protection of personal data

Your personal data is kept for as long as we need it to provide the services described in this policy, to guarantee your rights related to the purchase of products, or as long as the law requires us to keep it. Then they are deleted.

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

12. Cookies and their use on our online store

Cookies are small text files that are stored on your device and used by the website to make your experience smoother. We use them to track the pages you visit, remember who you are or remember your settings, such as language.

Pixels are small pieces of code on our website that we use to record conversions through web advertisements. Using these pixels, we can internally tailor external advertising to customer groups on our website based on their interests.

Using cookies, websites can store and use data directly in the browser.

This site uses different types of cookies. Some cookies are placed by third-party services that are displayed on our pages.

A condition for the use of cookies is that you have given your consent. You only need to agree once for each objective. You can modify or withdraw your consent to the cookie policy on our website at any time.

13. Change of privacy policy

We have the right to make changes to this policy. Where the changes are not purely editorial or linguistic but of a material nature, members and those who have a user account in our online store will be informed of the change and what it means for you before it is put into effect.

14. Contact information

Les Marsiens are responsible for personal data.

If you have any questions regarding the use of your user account or the processing of your personal data, or if you wish to exercise any of your rights, do not hesitate to contact us via our contact form

General

La Bande de Marsiens is a free “club” where you receive personal offers and other benefits based in part on your current membership level.
If you choose to become a member, we will process your personal information in order to provide you with all the benefits of membership. You can find out more about how we process your personal data and your rights in our privacy policy, which you can find on our website.

When you become a member of La Bande de Marsiens, you accept the terms and conditions and consent to the processing of your personal data described in the applicable privacy policy.

In order to provide you with personalized offers based on your preferences and interests, we collect data and process information about your purchase history and behavior. This is for the specific purpose of designing and offering you offers based on what interests you.
Specific offers can be sent to you by e-mail.
As a member, you can also receive invitations to our events.

Membership is personal and cannot be transferred to someone else. To become a member, you must be a natural person and be at least 18 years old. You become a member by creating an account with your email address.

Membership of La Bande de Marsiens

When you become a member, you will create a login for “my account.” The goal is for you to be able to easily manage your membership, and in particular modify your information.
You will also be able to see and track your current and past purchases. By logging in when purchasing on our website, you also ensure that your purchase is registered and that you receive the appropriate membership benefits. Your username is the email address provided during member registration.

Member offers

Membership offers may only be used by you personally and you may not transfer offers to anyone else, whether or not they are a member. The offers that will be accessible to you through membership will be communicated to you by e-mail. Offers and discounts may be changed, updated and expire at any time.

We cannot guarantee that all offers available to you as a member will always be available. This can, for example, be due to a product being sold out before an offer has expired or been removed. We are not responsible for discrepancies between the offers presented when joining La Bande des Marsiens.

Validity and termination of membership

Your membership to La Bande de Marsiens is valid until further notice.

You can terminate your membership at any time via our contact form

The Marsians give themselves the right to terminate a membership in the event of suspicion of abuse or fraud.

Membership Changes

The Marsiens have the right to modify the conditions of membership. We will notify you of the changes on our website. The latest version of the membership conditions is always available on our website.